AXA is building a global AI hub and says an initial version is used across five entities. EIOPA reports that 65% of insurers in its survey already use generative AI and another 23% intend to. Those figures tell us how widely the technology has spread. They do not show whether any particular process now works better.
For a leasing company, I would count fewer agents and measure more work: time per application, errors in document checks, the quality of the credit memo and the time until a useful question reaches the customer.
Every pilot needs a baseline and a comparison. A draft produced in two minutes offers little benefit if correcting it takes twenty. Detecting missing documents early and reducing repeated requests would be a better outcome for customers and colleagues alike.
Scaling begins when speed and quality can be measured together.
Which measure would show genuine progress in your organisation?
Sources: https://www.axa.com/press/press-releases/axa-and-publicis-sapient-collaborate-to-deploy-global-ai-hub-at-scale
https://www.eiopa.europa.eu/publications/scaling-ai-finance-systemic-risks-resilience-and-european-sovereignty_en